S3 Episode 13 - Responding to Feedback as a Leader
Today, Wesley and Kim welcome Elizabeth Blass, an executive with 15+ years of experience in Customer Success organizations in a variety of fields. They discuss Leadership in general and specifically, how it can be hard to receive feedback as a leader when you do something that unintentionally causes offense. How do you discover that it happened in the first place and then, what can you do to address the situation? Kim and Elizabeth point out that it is important to accept criticism in public gracefully, though that can be incredibly hard in the moment.
Kim also mention DARVO during the episode. Here is a link to explain more.
https://www.jjfreyd.com/darvo
About Elizabeth Blass
Elizabeth is a two time Chief Customer Officer with 15+ years of global leadership experience in the technology sector. She has built and led Customer Success teams for companies such as Verizon, CME Group and TrustArc. She is currently the Chief Customer Officer for Karbon.
https://www.linkedin.com/in/elizabethblass/
